Every alert raised is persistently stored as an AggreGate Server event (see Alert Event for details). These events may be acknowledged exactly like all other AggreGate Server events. Acknowledging an alert is the same as acknowledging its "Alert" event. The acknowledgement is stored in the event history, just like any other event acknowledgement. Its parameters (author, time and text) may be viewed when browsing event history (for example, using the Event Log in AggreGate Client).
AggreGate Server provides an E-mail alert acknowledgement service letting operators acknowledge events by replying to alert notification e-mail message. To start using this service, enable mail receiving in Mail Settings section of AggreGate Server Global Configuration and configure incoming mail server properties (POP3 server address, login and password). Make sure that Check Incoming Mail scheduled job is enabled (it's disabled by default).
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E-mail alert acknowledgements will function properly only if replies to the alert notification e-mails will be delivered to the mailbox monitored by AggreGate Server. Alert notification e-mails are sent with the Reply-to header set to the address specified in Sender address for mail messages global configuration setting. Thus, AggreGate Server must receive all e-mail that were sent to this address. This will allow notification e-mail recipients to use "Reply" function of their mail clients and enter acknowledgement text in the reply e-mail. |
To acknowledge an alert by e-mail, reply to the alert notification e-mail and enter the acknowledgement text in the first line of reply. Alert acknowledgement will be added once the reply is delivered and received by AggreGate Server. AggreGate Server checks for new mail periodically, according to Incoming mail check period global configuration option.
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It is important to preserve the subject of original alert notification e-mail when replying. The mail client may add text (usually "Re: "), and this is fine. However, the ID pattern in the message subject should not be removed or changed. |