Alert notifications are used to inform alert owner and other interested parties about alert rise or escalation.
Notification settings are described in the Notification Settings section.
Notifying Alert Owner
The AggreGate Server user owning the alert is notified if the Show Popup Notification to Owner setting is enabled and this user is logged in to a AggreGate Server User Interface. For example, in AggreGate Client, a flying popup is shown to the user:
The alert notification popup contains:
| • | Alert description |
| • | The cause of the alert |
| • | Alert message |
| • | Message provided by the trigger |
| • | Server that the alert was received from |
Flying alert popups will disappear automatically after a certain time that depends to the alert severity. However, an alert can be closed at any time by clicking on the close button.
Alert popup also provide access the following options:
| • | Stick. Disable automatic hiding for this alert popup. |
| • | Configure. Open alert configuration. |
| • | Show Alert Data. Show alert details in a Data Table Editor. |
| • | Close All. Close all currently visible alert popups. |
If owner notification is enabled, you can specify a Notification sound (.WAV or .MP3 file) that will be played in AggreGate Server User Interface before the notification popup is shown.
Acknowledging Alerts
If the Acknowledgement Is Required parameter is enabled, the user is prompted to enter an acknowledgement text for the alert in the same popup box. Here is what it looks like in AggreGate Client:
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Alert notification e-mails will be sent only if mail server settings are properly configured and mail sending is enabled. See Mail Sending Settings in AggreGate Server Global Configuration for details. |
AggreGate Server can prepare and send an alert notification e-mail message. This message may be sent to three recipient categories:
| • | Alert Owner |
| • | Other AggreGate Server user(s) |
| • | Custom e-mail address(es) |
Sending mail to alert owner is enabled by the Send E-mail To Owner setting. E-mail Recipients table contains a list of AggreGate Server users that will receive e-mail notification.
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Only users whose e-mail address is specified in the user profile may be added to the recipient list. |
It is also possible to send e-mail notifications to custom e-mail addresses. These addresses should be listed in the Additional E-mail Recipients field and separated by commas.
Contents of the email:
| • | Alert description |
| • | Event causing the alert |
| • | Context where the event is defined |
| • | Alert message |
| • | Alert time |
| • | Data of the event that caused the alert (if raised by Event Trigger) or value of the variable that caused it (it raised by Variable Trigger) |
This is what such an email looks like:
Plain text version of alert email:
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Alert notification may be sent by SMS only if SMS sending settings are properly configured and SMS sending is enabled. See SMS Sending Settings in AggreGate Server Global Configuration for details. |
AggreGate Server can send an alert notification via SMS to a number of cellular phones. Specify recipients using the SMS recipients setting located in the Notifications Settings section.
The sender's number is defined by Sender Number Global Configuration option.
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Example: For Impact Warning alert that may inform Vehicle Monitoring System operator about impact occurred to a vehicle, the following SMS notification will be sent: Alert: Impact Warning |
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It is also possible to send SMS alert notifications via GSM/GPRS modem:
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