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AggreGate Network Manager can be integrated with virtually any Helpdesk or Trouble Ticketing System. The primary target of the integration is automatic creation of trouble tickets when AggreGate alert is triggered.
Basically speaking, AggreGate notifies a helpdesk system by sending a message to it using alert's notification rules or automatic corrective actions. If operator attention is required (e.g. for confirming the notification), it's possible to use interactive corrective actions.
Here are some hints for sending alert notification to a helpdesk:
| • | Sending custom email to a helpdesk using Send E-mail corrective action |
| • | Execute a script that connects to a helpdesk server using its API and injects a new ticket |
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