Internet of Things Integration Platform
Remote Monitoring, M2M and Device Management Software Platform
AggreGate Platform

IoT Solutions for Managed Service Providers

Solutions for Managed Service Providers. Infrastructure as a Service. IaaS

IT service providers are facing snowballing of offering complexity with proliferation of new technologies that push network, infrastructure and application limits. Lack of converged visibility into how infrastructure components are performing and affecting end-user experience leads to service quality degradation, subsequent SLA breaches and immediate slippage against the competition.

Portfolio of products based on the unified AggreGate ioT Platform helps MSPs to gain direct and user-perspective visibility into their infrastructures:

  • AggreGate Network Manager is an umbrella solution for monitoring network, applications and business services
  • AggeGate Data Сenter Supervisor takes responsibility for managing control room equipment and environment

Infrastructure Service Providers

IaaS (Infrastructure as a Service) providers face a necessity of operating multiple geographically distributed data centers, often connected by owned physical WAN links (e.g. fiber-optical links) or virtual channels (such as MPLS tunnels). Since personnel costs are constantly raising against hardware costs, companies tend to operate the whole infrastructure from a single or a few network operation centers.

NOC operation involves aggregation of real-time metrics and KPIs from remote data centers. AggreGate Platform's unique distributed architecture is designed to solve this task in a natural way: there is an independent full-scale monitoring and management server in every location, thus all data is stored locally. However, peering relationship between remote and central servers ensure actual real-time metrics are always available centrally and historical values can be loaded from remote databases on-demand. NOCs are also involved into centralized configuration and distribution of incident and situation management chains throughout the network.

Data center infrastructure management objectives covered by second-tier servers include:

  • Comprehensive monitoring of equipment health and performance, traffic, VoIP, and virtualized networks
  • Environment monitoring: temperature, humidity, hot/cold air pressure, airflows, overall carbon dioxide emission
  • Integrating sensors of diverse types: leakages, voltages, door and motion sensors
  • Power supply control, monitoring status of external energy inputs, diesel generators and UPS units via network maps and floor plans
  • Controlling lighting and HVAC systems
  • Capacity planning: building trends of aggregated power use and energy quality metrics, predicting dates of SLA breaches
  • Tight and seamless integration with physical access control, video surveillance and analytics, fire alarming, perimeter defence and other building security systems
  • Delivering alerts via E-mail, SMS and other methods (SNMP traps, etc.)
  • Sound alarms, physical plastic status beacons
  • WAN link quality and performance monitoring via route tracing, IP SLA control and probe-based monitoring
  • Southbound interfaces to DCIM and inventory systems for enriching events, alerts, incidents and situations by pulling information from CMDB
  • Northbound integration with service desk and other ITSM systems, automatic ticket creation upon raised or escalated alerts
  • And more

Application and Platform Service Providers

SaaS (Software as a Service) and PaaS (Platform as a Service) providers have their specific challenges comprising SLA care that depends on availability, health and performance of services, applications and underlying hardware.

Benefits delivered by AggreGate product suite:

  • Multi-tenant architecture allows forwarding full or partial monitoring capabilities to end customers
  • Distributed two-tier monitoring server architecture
  • In-depth monitoring of standard and house-grown applications
  • Comprehensive monitoring of underlying databases, software frameworks, middleware and servers
  • Modeling of multi-component business services and their KPI tracking
  • Modeling company-wide KPIs, their near-real-time visualization and historical reporting
  • Modeling application-wide, service-wide and company-wide SLA indicators, tracking their history and trend-based prediction of future SLA violation dates
  • Centralized management of device configurations and compliance
  • Dynamic baselining helps to see unexpected peaks without adopting to SLAs set by individual end customers
  • Tight integration with all well-known helpdesk, service desk and ITSM systems

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