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Pending Alerts And Alert Escalation

Sometimes, alerts require acknowledgements. Non-acknowledged alert instances are called pending alerts, and are highlighted in orange, to attract an operator's attention.

Alert escalation usually indicates that the situation has become critical. Escalated alerts are highlighted in red. There are two possible rules for escalating alerts:

• Quantity-based escalation, when the number of non-acknowledged pending alerts exceeds a certain threshold.
• Time-based escalation, when one of the pending alerts is not acknowledged within a certain timeframe.

Both escalation types may be combined for a single alert.