Internet of Things Integration Platform
Remote Monitoring, M2M and Device Management Software Platform
AggreGate Platform

Pending Alerts And Alert Escalation

Some alerts require acknowledgements. Non-acknowledged alert instances are called pending alerts, such alerts are highlighted to attract an operator's attention.

Alert escalation usually indicates that the situation has become critical. Escalated alerts are highlighted in red. There are two possible rules for escalating alerts:

  • Quantity-based escalation occurs when a number of non-acknowledged pending alerts exceeds a certain threshold
  • Time-based escalation is activated when one of pending alert instances is not acknowledged within a certain timeframe

Both escalation types may be combined for a single alert.